Orders & shipping
Gibt es Mengenrabatte für Grossbestellungen?
If you would like to return your order, please fill out the return form that came with the package. Make sure to include all the information requested on the form, such as the order number and the reason for the return. Once the form is complete, carefully seal the package and attach the shipping label that was also included with the package. Place the package in an appropriate shipping box and be sure to take the package to the post office or a courier service as soon as possible. If you have any questions about the return process, please contact our customer service team for assistance. We hope that you are completely satisfied with your purchase, but if you are not, we are here to help.
Wie kann ich eine Bestellung aufgeben und welche Zahlungsmethoden akzeptieren Sie?
Once we have received the order return, the refund will be processed within 14 business days.
Was kostet der Versand?
For orders under $100 a shipping cost of $9.95 is charged.
All orders over $100 will be delivered for free.
Bieten Sie internationale Lieferungen an?
Ja, wir verschicken die Ware in folgende Länder: Schweiz, Deutschland, Frankreich, Österreich, Grossbritannien, Japan.
Ist dein Zielland nicht aufgelistet? Nimm mit uns Kontakt auf, wir finden eine Lösung: info@idilio.ch
Was mache ich, wenn meine Bestellung beschädigt ankommt oder ich mit einem Produkt unzufrieden bin?
As soon as your order is shipped we will send you a track & trace code by mail. This way you can track your order.
Keep in mind that it can take up to 48 hours before the track & trace is available. Can't track your package after 48h? Please send us an email to hello@sahara.com and we will contact the shipping company.